Refund policy

RETURN & REFUND POLICY

Last updated: June 2026

No Returns Policy

All Packd Travel products are custom-made to order. Because every item is personally created for you, we do not accept returns or exchanges under any circumstances, including:

  • Change of mind
  • Incorrect size selected by the customer
  • Dissatisfaction with a custom design submitted by the customer
  • Delivery delays outside our control

Please review your order, size selection, and custom design carefully before submitting. All sales are final.

When We Do Refund

We will issue a full refund or free replacement only in the following situations:

  • Your item arrived visibly damaged
  • Your item arrived with a production defect (misprint, wrong color, manufacturing fault)
  • The wrong item was sent to you

To qualify, you must contact us within 7 days of delivery at fadelwdaher@gmail.com with your order number and clear photos showing the issue. Requests submitted after 7 days will not be accepted.

If approved, your refund will be processed to your original payment method within 10 business days.

European Union Customers

Under EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to custom-made or personalized goods. As all our products are made to order, this exemption applies to all EU purchases.

Contact

For any questions regarding your order, contact us at fadelwdaher@gmail.com